Frequently Asked Questions about Our Pet Kennel

For many people pets are like family, and when it becomes necessary to board a pet overnight or longer, owners want to feel confident their companion will be safe, comfortable and happy while they are away. The following are some of the questions we hear most often from our customers, and we present them here for your convenience. Have a question that is not addressed here? Contact us to learn more.

Q: How am I charged?

A: You are charged for the day of drop-off, regardless of the time. If you pick up your cat/dog within 24 hours, you will only be charged for 1 day. If it is a longer stay, pickups before noon are not charged for the day; between noon and 5:00 PM a full-day charge will apply.

Q: When is peak season?

A: Peak season includes holidays, March break, summer (July 1st to the end of Labor Day Weekend) and Christmas break. Expect a greater volume of guests during those times. An extra $2.00 is added to the boarding rate during those times.

Q: Do I need an appointment for boarding or can I just show up?

A: You need an appointment for boarding. You can call on the day you would like to board during our “off-season” and we'll more than likely be able to fit you in. However, during peak season, your chances of getting a room at the last minute are not as great. We understand that sometimes life throws you lemons and we will do the best we can to help you out.

Q: What if my dog is very scared of other dogs?

A: You can put your dog in a private cottage, if you think they will do best with little interaction with other dogs. There are more quiet and secluded rooms. If you want your dog socialized, it is recommended to put them in the main kennel so they can interact and see all the other dogs. We can introduce them to other dogs during play times or walks.

Q: What if my dog is sometimes aggressive with other dogs or people?

A: No problem; our kennel is designed so we do not need to put ourselves or your dog into harm’s way. There is access to outside via a dog door that we operate from the outside of the room. We can send your dog outside, clean up and feed and then let them back in. We strive to make friends, even with the aggressive dogs. Snacks and happy voices tend to help.

Q: Are the rooms climate controlled?

A: Yes; during the winter the kennel is heated, during the summer it is air-conditioned. During nice weather (spring and fall) dog doors are open and dogs have access to their outdoor run all day.

Q: How often does my dog get let outside?

A: Dogs are let out to their individual outdoor run every 1.5-2 hours for about 10-15 minutes. All walks and play times are extra charges and are done throughout the day.

Q: My dog is on special medication or diet (raw, homemade food, etc.) Is this something you can accommodate?

A: Yes of course. We have a few senior staff members who are responsible for administering medications. We have a refrigerator for any special diet.

Q: Is there someone in the kennel with the dogs overnight?

A: There is staff here during business hours. On Saturday, we have staff members coming back in the evening to monitor, let the dogs out and administer medication. There is always someone on the property overnight, just not in the kennel with the dogs.

Q: Do you take unaltered pets?

A: Everyone is welcomed. All the dogs have individual inside and outside kennels. We do private activities with these dogs where they have fun with a staff member instead of other dogs!

Redwood Pet Resort Ltd.
7594 Auburn Road
Milton, ON L9E 0T7

Hours

Monday – Thursday: 7:00 AM – 7:00 PM

Friday: 7:00 AM – 8:00 PM

Saturday: 8:00AM- 4:00PM

Sunday: 8:00AM - 8:00PM

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