Health and Safety

Health
All guests must be current (within one year) on their regular vaccinations (certificate must be shown upon check-in). We also require our canine guests have the Bordetella (Kennel Cough) vaccine. No guest will be admitted without proof of this vaccine. For the safety and well being of all our guests we require that they be free of contagious diseases upon check-in.

Safety
As long as your pet is in it’s indoor/outdoor run, it is at Redwood’s highest level of safety. Once your pet has been signed up for one of our exercise plans, we do not have the same level of security. Due to the fact that dogs will be dogs and due to the physical nature of our exercise plans, injuries can occur beyond our control and Redwood Pet Resort cannot be held responsible. The owner must also be held responsible for all their animals aggressive actions towards other pets.

Illness
Just as humans contact illnesses from being in contact with other people, animals too can acquire “pet colds”. At Redwood, we do everything we can to prevent your pet from catching a cold, unfortunately however, pets can still become ill. Redwood’s staff cares a great deal about your pet while they are boarding and hate to see anyone come down with an illness while boarding or once they return home. Redwood’s staff is trained to handle and treat most minor illnesses. Typical illnesses that may occur during or just after boarding include diarrhea or coughing. Diarrhea is treated using Metronidazole. At Redwood, we can also treat any incidences of coughing with common cough syrup. Should either of these illnesses persist during your pet’s stay, we will take your pet to seek veterinary care at your expense. Redwood tries to operate at the highest level of health. Should any conditions arise after getting your dog home, please notify Redwood so we are aware of the situation.

Emergencies
In the event of an emergency concerning your pet, Redwood Pet Resort would take your pet to your regular veterinarian in most cases (as they are familiar with your dog and have your dog’s history on file), but in time dependent emergencies, our staff will take your animal to the closest veterinarian we can get them to. In such cases, you would be responsible for any costs incurred by Redwood in treating and/or hospitalizing your pet.